Shipping policy

Thank you for purchasing from Franciscus Augustinus Maria van Dorst. As a Netherlands‑based online retailer located in Drachten, we specialize in mid‑to‑low‑end consumer electronics. We implement strict internal warehouse operating protocols and utilise impact‑resistant packaging solutions for all electronic merchandise, aiming to make sure each consignment reaches recipients correctly and remains intact within our projected delivery timeline.

1. Order Processing Time Once payment for your order has been successfully confirmed, our staff will carry out order validation, item condition checks and secure package preparation within 1‑5 working days. Warehouse operations pause during Dutch weekends and national public holidays. When order volumes rise sharply during busy trading cycles, processing timelines may be slightly prolonged. Should notable hold‑ups arise that impact your dispatch, our customer support will reach out to buyers via email to share relevant updates.

2. Shipping Rates and Delivery Estimates Delivery costs are worked out according to package dimensions, gross weight and the final delivery location. Every logistic‑related expense will be visibly presented at checkout prior to payment completion, and there will be no undisclosed extra costs applied afterwards. Standard shipping is applied to all consumer electronics orders, with an estimated transit window of 15 business days, which is subject to real‑world logistic circumstances. All quoted delivery times serve only as a reference benchmark. Actual arrival timelines can be altered by carrier workflow bottlenecks, local customs screening procedures, adverse meteorological events, regional transport limitations and official public holidays.

3. Shipment Confirmation and Order Tracking After our assigned logistics provider collects your packaged electronic goods from our warehouse facility, our automated system will send out a shipment confirmation email. This correspondence includes your unique tracking ID as well as direct access links for real‑time shipment lookup. Logistic records need time for inter‑system synchronisation. Tracking data will become accessible for checking 24‑72 hours after parcels leave our premises. In instances where tracking details fail to refresh normally, you may get in touch with our service team so we can manually trace your parcel for you.

4. Incorrect Address Disclaimer Buyers are responsible for supplying full, precise and valid delivery particulars including recipient name, residential or commercial street address, postal code and functional contact telephone number while completing checkout. Please double‑verify all delivery‑related information before submitting your purchase. Franciscus Augustinus Maria van Dorst accepts zero responsibility for misrouted deliveries, unsuccessful drop‑offs or parcel loss stemming from incomplete or inaccurate address information submitted by purchasers. If goods are sent back to our warehouse owing to address‑related mistakes, the purchaser must cover all costs associated with re‑sending the parcel.

5. Lost or Damaged Packages When your electronic parcel goes missing or cannot be traced throughout the delivery journey, you are required to lodge a logistic investigation application with our support team within 5 calendar days counting from the projected delivery date. Electronic devices are vulnerable to knocks, squeezing and outer‑package harm throughout transit. Upon receiving your parcel, inspect your goods promptly. If items arrive broken or impaired, capture clear photographic evidence covering defective units and the original outer packaging within 24 hours of parcel receipt. Our team will assess the submitted evidence and work toward resolving your after‑sales concern efficiently.

6. Apparel Care and Usage Notice Every electronic unit comes with supporting documentation outlining operational guidance and routine maintenance pointers. These documents cover proper device operation, suitable storage conditions and general handling suggestions for consumer electronics. Users ought to observe these supplied guidelines in daily use. We exclude liability for hardware impairment, circuit breakdown and functional malfunctions brought on by improper handling, unauthorised product disassembly, or unsuitable storage surroundings.

7. International Shipping and Customs Notice We offer cross‑border shipment services for our full range of consumer electronic products. Shipments travelling to foreign territories may trigger import duties, customs processing fees and other regulatory levies in compliance with local trade statutes enforced within the receiving nation. All customs‑originated charges fall under the responsibility of the order recipient. Such fees are not incorporated within product pricing or base shipping charges. We cannot take accountability for parcels being held by customs authorities, being returned compulsorily, or any resulting losses caused when buyers fail to comply with local import declaration requirements.

8. Contact Information Should you hold enquiries regarding shipping provisions, ongoing parcel status, or delivery‑linked after‑sales concerns, please reach out to us making use of the official contact channels listed below:

Trade Name: Franciscus Augustinus Maria van Dorst

Phone Number: +31 06‑12760035

Email: service@voltquorax.shop

Physical Address: Raadhuisplein 134, 9203 EC Drachten, Netherlands